At BOOSTUH, we aim to provide high-quality products and excellent customer service. Please read our refund policy carefully before making a purchase.

Change of Mind

Due to the custom nature of many of our products, we do not offer refunds for change of mind purchases once an order has been processed or shipped.

Damaged or Faulty Items

If your item arrives damaged, defective, or not functioning as intended, please contact us within 7 days of receiving your order at [your email address] with:

• Your order number
• A description of the issue
• Clear photos/videos of the product

Once reviewed, we may offer:

• A replacement product
• A repair
• A full or partial refund where applicable

Incorrect Orders

If you receive the wrong item, please contact us within 7 days of delivery and we will arrange a replacement at no additional cost.

Custom Products

Customised products, including personalised NFC cards or branded items, are non-refundable unless faulty or incorrect due to our error.

Refund Processing

Approved refunds will be processed back to the original payment method within 5–10 business days depending on your bank or payment provider.